Shipping Policy
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 2-3 days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
FAQ
1. How can I place an order?
You can contact any of our sales representatives to place an order. Please provide your requirements as clearly as possible so we can send you a quote promptly. For design or further discussions, share your contact details via Skype, Trade Manager, WeChat, WhatsApp, or other instant messaging platforms to avoid delays.
2. When can I get the price?
We usually provide a quote within 24 hours after receiving your inquiry.
3. Can you do the design for us?
Yes, we have a professional team with extensive experience in designing gift boxes, logos, packing bags, and more. Share your ideas, and we’ll help bring them to life.
4. How long can I expect to get the sample?
After you pay the sample charge and send us the confirmed files, we’ll prepare the samples within 1-3 days. The samples will be sent via express delivery and should arrive in 3-5 days. We can provide free samples, but you will need to cover the shipping cost.
5. What about the lead time for mass production?
The lead time depends on the order quantity and the time of year. Typically, it takes 10-30 days for general orders.
6. What are your terms of delivery?
We accept various terms such as EXW, FOB, CFR, CIF, etc. Choose the one that is most convenient or cost-effective for you.
7. What payment methods do you accept?
We accept PayPal, T/T, Western Union, L/C, D/A, D/P, MoneyGram, etc. For ODM and OEM orders, a 30% deposit is required in advance, with the balance due before shipment.
8. Are you a factory or a trading company?
We are a factory, ensuring first-hand, high-quality products at competitive prices.
9. Where is your factory located? How can I visit?
Our factory is located in Shijiazhuang, China. You can fly to Shijiazhuang Airport or Beijing Airport, and we will arrange to pick you up.
10. How does your factory handle quality control?
To ensure high-quality products and services, we send samples for customer approval before placing orders. Before shipment, our staff conducts a thorough inspection of each item. Quality is our priority.
